Quality Healthcare Frequently Asked Questions

The purpose of home care is to provide assistance to allow a person to live in their current living situation and maintain their quality of life. The personal attention and care they receive improves their safety, happiness and overall physical health. Most patients that choose home care find the comfort and security of staying in their familiar surroundings while getting the help they need, works to alleviate stress and reduce hospitalizations.

Home care will bring peace of mind to your family. Knowing that their loved one is getting the care that they need from a reliable and professional caregiver along with the knowledge that an established organization such as Quality Healthcare is checking and managing the caregivers to ensure the highest level of care is extremely comforting. The burden of having to be the sole caregivers for their loved one and the guilt of not being able to always balance it all will be eliminated when they sign up with Quality Healthcare. Quality Healthcare is available 24 hours a day, 7 days a week.

Quality Healthcare works together with and helps facilitate all major health insurance plans as well as Managed Long Term Care Plans (MLTCPs) to cover the cost of your home care. Quality Healthcare also accepts all major credit cards and private pay as well as Long Term Life Insurance.

Our employees are required to provide us with a completed physical yearly which includes a TB test, proof of immunizations for Rubella, Rubeola and Varcella. They also have an annual drug screen. While everything else is optional, we strongly urge our employees to immunize for the flu.

All of our caregiver including our Home Health Aides, RNs, LPNs and CNAs are employees of Quality Healthcare. We maintain worker’s compensation, disability and liability insurance for all of our employees. In addition, the employees are bonded.

The type of supervision will depend somewhat on who is involved with the patient’s care. If care is provided through Medicaid, a nurse will supervise the aide weekly or bi-weekly. If the services are privately paid, a nurse will go in a minimum of once in 90 days, but more often at the client’s request. All of our aides are evaluated at least every 6 months on their performance by an RN or LPN in the home of the patient to track the home health aide’s quality of care. He/she is tested annually by an RN to make sure his/her sills are current and up to par. In addition, our coordinators and supervisors are in constant phone contact with our caregivers and clients as well as checking attendance each and every day.

We certainly do. Each home health aide is provided with an Employee Handbook at the time of their orientation. The handbook clearly delineates their job description, standard of conduct and guidelines expected of them. it also clearly outlines the policies and procedures that they must adhere to in order to remain an employee of Quality Healthcare. The handbook is available in our corporate office.

If you or your loved one is not happy with the caregiver provided, of course we will try to find another more appropriate or comfortable choice for you. We understand that often a home health aide can be perfectly qualified but that the client and caregiver’s personalities may not work together. We will work with you to be sure you are satisfied.